What kind of boss do you want to be? We've all had that boss that makes you excited to be on the team. You work harder for them. You finish your work and leave for the day feeling energized and having accomplished more, just having been in their presence. Don’t you want to be that boss? It starts with listening to understand and leaning in with compassion. I'll show you how.

I walked into the coffee shop. It was packed. And loud. I scanned the room looking for my client. I wondered how we were going to be able to hear one another. Then it came. A deep, commanding shout from the back of the cafe, “Here!” Raising his arm. Index finger pointing to the ceiling. Strong. Decisive. He might as well have screamed: “I’m number 1!”